Usability Testing is one of the important phase of UCD process, its the last but most important part. Usability testing gives the exact information about the User’s experience on product.
What is Usability Testing Software or Environment ?
The automated Usability Test Environment (UTE) Tool is software used to collect, analyze, and report the results of scenario-based Web site usability tests. The UTE Tool helps federal Web managers efficiently and effectively test their Web sites to make them more citizen-centric.
Recently I have came across some products which are very good
1. MOREA from Techsmith [licence— WINDOWS]
2. Uservue from Techsmith [licence— WINDOWS]
3. Userfocus [Free]
4. Jink [Free]
4. Silverbackapp [licence— APPLE MAC]
+ Google Analytic is excellent tool .. it gives you the complete information about site, visitors, from which part of country, what content they r looking for, what keywords they r looking for, how long they r on ur site… .etc .etc. Lot of information with graphical representation. This helps you to understand your ROI part.
To check the statistics, just sign in google/analytic with your google id. This will give you the dashboard with all valuable information, which will improve ROI of your website.
Use Morae to record exactly what customers do and say, discover patterns in the data, key in on significant moments, and build a compelling case for how to improve the customer experience.
To know in detail, how it works there is one good article here with description and graphis… please visit here
Thanks to JOEL SPOLSKY
Want to see someone else’s screen and record what they’re doing? Talk to them as they’re using Web sites? Immediately understand what they’re doing?
Real users, real feedback
UserVue is an online service that lets you remotely observe and record users’ desktops as they navigate applications and sites:
- Perform user testing
- user research
- design feedback
- on projects
Most people use Microsoft Excel to analyse the results of usability tests, but did you know you can use it to collect the data too? This spreadsheet allows you to measure task completion rates, analyse questionnaire data, and summarise participant comments. It even includes a timer so you can measure time-on-task. The spreadsheet is highly customisable
It records what users see, do, and talk on a computer. With a web cam, you can also record their facial expression. The limitation is that recording time is capped at 15 minutes.
Webnographer is a new tool for Asynchronous Un-Moderated Remote User Testing.
It enables fast user testing outside of the labs. Development team are able to get results back in a couple of hours using more than the normal number of participants, and far cheaper.
Product site:- http://www.webnographer.com/
Rajesh to U[online friends]:— Please add more to this list if you know any Software or tool which helps to understand experience of users. Looking for responses… 🙂