one of my fav tool which i use when i get in to client discussion or app understanding phase. This is in built app for Win7 and it captures screenshot + gives you some basic document(please try out, its interesting to read :)).
Incase i dont have any screen video recorder, ll go for this and it takes snaps of your action. Other important part, you can use this images for your own presentation purpose or documentation purpose.
Problem Steps Recorder – win7 [I m not sure about winXP or vista]
Purpose — Records screen[visual] + User’s reaction[text]
Who can use ?
– support engineers as
– software developers
– UX engineers
– Easier to receive a bug or problem ticket in much more detail.
– Developers will be enable to reproduce the steps that is causing an error
– Support engineers or help desk responsibles will be able to visualize and catch the problem
– Screenshots with very light file size
Demo – http://www.istartedsomething.com/20090111/windows-7-problem-steps-recorder-miracle-tool/